Refund policy
30-Day Return & Quality Guarantee
We want you to be happy with your Kalaveras Merch purchase. Return eligibility depends on whether the item was stocked by Kalaveras Merch or produced on demand. Please contact us within 30 days of delivery before sending any item back.
Stocked merchandise
Stocked merchandise may be returned within 30 days of delivery if it is unworn, unused, unwashed, and in its original condition with tags and packaging when applicable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. Returns sent without prior authorization may not be accepted.
Made-to-order products
Print-on-demand products are made specifically for each order. Because of this, we cannot accept returns or exchanges for selecting the wrong size or color, or for a change of mind.
If a made-to-order product arrives damaged, misprinted, defective, or different from what was ordered, contact us within 30 days of delivery. Include your order number and clear photographs showing the product and the issue. After review, we will provide an eligible replacement or refund at no additional cost.
How to request a return or report a problem
Use the Contact page on our website and include your order number, the reason for your request, and photographs when the item is damaged, defective, misprinted, or incorrect. Please wait for return instructions before mailing anything.
Refunds
Once an eligible stocked return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.
Exchanges
We do not process direct exchanges. For eligible stocked merchandise, return the original item after receiving authorization and place a new order for the preferred item. Made-to-order products are not eligible for size or color exchanges.
Non-returnable items
- Gift cards
- Items marked final sale
- Worn, washed, used, or altered merchandise
- Made-to-order products without a manufacturing defect or fulfillment error
- Orders affected by an incorrect or incomplete shipping address supplied by the customer
Order cancellations
Contact us immediately if you need to cancel an order. Cancellations are not guaranteed after fulfillment or production has begun. Made-to-order products may enter production shortly after an order is placed.